Return & Refund Policy
This page explains how CheerMoe handles return requests, damaged items, incorrect orders, and refund reviews.
Return Eligibility
Return eligibility depends on product type, product condition, packaging, and the policy shown at checkout. Items should be unused, clean, and returned with original packaging whenever possible.
Items That May Require Review
- Used pet beds, cat furniture, or feeding products.
- Products with pet hair, odor, stains, or signs of use.
- Glass products that are damaged after use.
- Aquatic products or electrical lighting pieces that have been used with water.
- Items missing original packaging, parts, or accessories.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact CheerMoe support as soon as possible with your order number and clear photos of the product, packaging, and shipping label.
Refund Review
After your request is reviewed, CheerMoe support will provide the next steps. Refund timing may vary depending on payment method and financial institution.
Glass and Aquatic Products
Glass products and aquatic pieces require careful inspection on arrival. If there is visible damage on arrival, keep all packaging and contact us with photos before using the product.
How to Start a Return Request
Contact CheerMoe support with your order number, product name, reason for return, and photos if relevant.