Help Center
Find support for CheerMoe orders, shipping, returns, product care, sizing, wholesale inquiries, and product questions.
Orders & Shipping
Where can I find shipping updates?
After your order ships, tracking information will be sent to the email used at checkout. If you have not received tracking information, contact CheerMoe support with your order number.
Do you ship internationally?
Available shipping destinations may vary by product, destination, and checkout settings. Please check the available shipping options at checkout.
What should I do if my package arrives damaged?
Please take clear photos of the outer package, inner packaging, and damaged product, then contact CheerMoe support with your order number.
Returns & Refunds
Can I return my order?
Return eligibility depends on product condition, product type, and the return policy shown at checkout and on the policy pages. Items should be unused and returned with original packaging whenever possible.
What if I receive the wrong item?
Contact CheerMoe support with your order number and photos of the item received. We will help review the issue and provide next steps.
Product Care
How do I clean Pica Pet Nest?
Remove loose hair with a lint roller or soft brush. For light cleaning, wipe gently with a damp cloth. For deeper cleaning, hand wash the felt version gently in cold water and air dry naturally.
How do I clean Signac glass pet bowl?
Rinse the smooth glass interior after use and dry with a soft cloth. Avoid hard impacts, sudden temperature changes, and abrasive cleaners.
How should I care for cat furniture?
Remove hair regularly, spot-clean soft areas, wipe structured parts gently, and check assembled parts regularly if the product includes hardware.
Sizing & Fit
How do I choose a pet bed size?
Choose based on your pet's weight, body length, and sleeping style. Pets who curl up may prefer a closer fit, while pets who stretch out often need more room.
Can I ask for help before ordering?
Yes. Contact CheerMoe support with your pet's weight, approximate length, and the product you are considering.
Aquatic Setup Notes
Are Candy and Lollipop complete aquarium kits?
Candy and Lollipop are designed as desktop aquarium and water-light objects. Filtration, aeration, species suitability, and care routines should be confirmed before using them with live fish.
Can I keep live fish in them?
Before adding live fish, confirm water volume, oxygenation, filtration, maintenance routine, and species suitability. If you are new to aquariums, consult reliable aquarium-care guidance first.
Wholesale Inquiries
Do you offer wholesale?
Yes. Approved retail and business partners can submit a wholesale inquiry through the Wholesale page.
Still Need Help?
Contact CheerMoe with your order number, product name, and question. We will help you find the right next step.