Help Center

After checkout, you should receive an order confirmation email at the email address used at checkout. If you cannot find it, please check your spam or promotions folder first, then contact us with the name and email address used for the order.

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help before the order enters processing or shipment, but changes and cancellations are not guaranteed once fulfillment has started.

Contact us immediately with your order number and the correct shipping address. If the order has not shipped yet, we will try to update it. If the package has already been handed to the carrier, address changes may not be possible.

Please contact us with your order number, a clear photo of the item received, and a photo of the packing slip or package label if available. We will review the issue and provide the next step.

Yes. CheerMoe offers free standard shipping on orders over $79. If your order does not meet the free shipping threshold, available shipping options and costs will be shown at checkout.

Orders usually ship within 48 hours after payment confirmation. During peak periods, holidays, or carrier delays, fulfillment may take a little longer.

Estimated delivery time is usually 2-8 days after dispatch. Delivery time can vary by destination, carrier, weather, customs processing, and other factors outside our control.

Once your order ships, tracking information will be sent to the email address used at checkout. If you have not received tracking information after the expected processing time, contact us with your order number.

Tracking can take a short time to update after a carrier receives the package. If tracking has not changed for several days, contact us with your order number and tracking number so we can help check it.

CheerMoe offers 45-day free returns for eligible items. The return window is counted from the date your order is delivered.

Eligible returns are free within the 45-day return window. Please contact us before sending anything back so we can review the request and provide the correct return instructions.

Items should be unused, undamaged, and returned with original packaging whenever possible. Return eligibility may depend on the product condition and the reason for return. If your item arrived damaged or incorrect, please include clear photos when contacting us.

Contact CheerMoe support with your order number, the item you want to return, the reason for return, and photos if the item is damaged, defective, or incorrect. We will review your request and send the next step.

After the returned item is received and reviewed, approved refunds are issued to the original payment method. The time it takes to appear in your account can vary by payment provider or bank.

Yes. CheerMoe products include a 1-year limited warranty for manufacturing defects.

The limited warranty covers manufacturing defects in materials or workmanship under normal intended use. If you believe your item has a manufacturing issue, contact us with your order number and clear photos or video.

The warranty does not cover pet scratching, chewing damage, misuse, improper assembly, improper cleaning, modification, accidental damage, or regular wear and tear.

Contact us with your order number, product name, a description of the issue, and clear photos or video. We will review the case and provide the most appropriate next step.

For order questions, include your order number and checkout email. For damaged, incorrect, missing, or warranty-related issues, include clear photos or video so we can review the issue faster.

You can reach us through the Contact Us page or email us at info@cheermoe.com.